Customer  Guide

Application and Approval

Payment Gateway Integration

Transaction Processing

Payouts

  

APPLICATION AND APPROVAL




1. Fill out the online form and our team will review it and provide you with a pre-approval within 24 hours.
2. We offer the best rates and fees! We’ll have a quote to you within 24 hours of submitting your application.
   
3. Once accepted, we’ll send out your welcome package which includes all of the necessary documents for one of our acquiring banks.
4. The acquirer's decision should be issued within 3 (three) business days.
5. Upon approval, we’ll send you the merchant agreement. Simply sign it and return it to us.
6.  We’ll start integrating your website with our payment gateway and activate your account.

PAYMENT GATEWAY INTEGRATION




1. You will be issued a unique Merchant ID and a Terminal ID.
2. Your merchant account will be created on our payment gateway and you will be given the URL of our secure gateway and login information.
3. You will be given an account for testing purposes during the integration account. This will allow you to perform all facets of testing before you go live.
4. We’ll provide constant testing along the way to make sure that all transaction details are delivered correctly and then activate your account to begin processing.
  

TRANSACTION PROCESSING


Once your integration is completed, our gateway will be your primary source of transaction processing information, which will enable you to manage your transactions via the online interface. Our transaction administration tools include:

1. Transaction Monitoring. Monitor your transactions in real time.

2. Transaction Search. Search for individual transactions and chargebacks.

3. Refund Manually. Refund approved transactions through either the search results page or any transaction details page.

4. Transaction Report. Generate daily, weekly, and monthly transaction reports.

5. Billing Statement. Our gateway generates weekly statements for every merchant. At any time, you can login to search and view your billing statements online.



PAYOUTS

1. Payments will be transferred via wire transfer to your bank account, weekly.

2. 10% of your gross volume of transactions will be deducted from each billing statement and added to a rolling reserve fund that will provide security for the acquirer and payment processor against potential credit risks. 180 days after the deduction date, you will be repaid the amount deducted.

3. Our gateway gives you access to all the processing and accounting information you need (please refer to the Transaction Processing section of this Guide).
We are dedicated to providing you with full support and timely communication during every stage of the process. Our goal is to make the signup process as easy and smooth as possible.

For further information you can email us at sales@adultmerchantpay.com or call +44 2088 1975 66 (from 7am till 7pm GMT).